Luis Donaldo Colosio Vacation Packages

If I could give them zero stars I would, but since I can’t I’ll give them 1. I would not recommend staying here. The rooms looked nothing like the photos advertised on the website. They were outdated, poorly maintained, and far from what was promised, which made the stay very disappointing from the moment I checked in. The staff was also extremely unhelpful. Rather than trying to resolve concerns, they seemed more interested in finding ways to charge guests for extra fees. My experience left me feeling like I was being taken advantage of instead of treated like a valued customer. One thing I strongly recommend is reading all of the fine print before booking. I was charged for not returning a single room key, even though it was just a standard plastic key card that most hotels use and is inexpensive to replace. That fee felt excessive and was never clearly emphasized during check-in. Overall, the misleading room photos, poor customer service, and unexpected charges made for a frustrating experience. I won’t be staying here again and would encourage others to look elsewhere.

The property is gorgeous and housekeeping was on point every single day. Big shoutout to Angel, Giovanny, and Blanca — they were genuinely great and made the trip feel special. I had arranged a birthday decoration setup for my boyfriend prior to arrival and it was beautifully done — and housekeeping kept it maintained throughout the rest of our stay. We had complimentary breakfast every morning which was a great perk — always fresh and a nice way to start the day. Food overall is on the pricier side, but honestly that’s just Tulum — coming from someone who lives in Los Angeles , it’s comparable. That said, a few things worth knowing before you book. We had no hot water for 4 out of 7 days, which was frustrating because honestly the shower was a highlight, once we had hot water. Also — the balcony pool never got warm the entire stay. We basically couldn’t use it, so don’t let that be a selling point for you. The most frustrating part was checkout. We tipped cash for room service every time AND were signing receipts, but when we asked what the receipts were for, staff brushed it off with “oh it’s nothing.” Then at the end of the trip, room service charges showed up on our bill. We had to go back and explain that we’d already been tipping in cash the whole time. Angel sorted it out, but it was an annoying situation that could’ve been avoided with just a little transparency upfront. If you order room service, ask questions before you sign anything. Bring pesos !

My fiancé and I really enjoyed our stay at Casa Gitano!! Upon our arrival, we had an extra charge on our card that was reversed immediately by the concierge staff. She was very sweet and apologized for the accidental charge. We upgraded our room before we arrived and it was so worth it! We stayed in the oceanfront suite with private pool and the room was gorgeous! We did have to ask for our pool to be cleaned once since some of the leaves and little buds from trees kept falling in and there was no net for us to clean it ourselves, but the staff was incredible with immediately getting on this and coming to clean it! All of the staff here were so great and so helpful with everything we needed. They were all so attentive and friendly during our stay. They all celebrated our recent engagement and my birthday during our stay here. They offered us drinks and a celebratory dessert! I would absolutely stay here again and recommend this resort to others!! The pool is beautiful and the beach is stunning even with some seaweed we had in June. 100% will be coming back!!!

This hotel is gorgeous! The beach & view were stunning & lots going on in the area. Our room couldn’t have been better. I have stayed all over the world & have never had a friendlier or more accommodating staff. They went out of their way to make sure all of our needs were met. They even helped us with transportation & outside excursions. Luis at the front desk was especially helpful & always had a smile! The food was great too.. breakfast, dinner, margaritas… everything! I can’t say enough about how wonderful our stay was here. I just wish we could have stayed longer.

We had a wonderful stay at Delek Holbox. The staff was very friendly, helpful, and welcoming throughout our visit. The beach and beach bar were beautiful and perfect for relaxing, and the rooms were clean, comfortable, and very nice. We would happily stay here again